Well it does. Big time. I travel a lot. And, sadly, service from our national carrier is consistently bad. There are exceptions, of course. But on those rare occasions when I am treated like a human being by the SAA staff, I want to do the happy dance or I’m left wondering where the hidden cameras are.
Justin Hartman seems to feel the same (you biscuit!). Except, he’s got some clever tech at his fingertips. And woe betide, SAA, he’s created a platform for disgruntled customers to rival Helkom.
This is exactly what all the new media pontificators pontificate on…how the power of the interweb can combine the collective ire of the people into a scary little monster for brands who aren’t paying attention….and I suspect SAA Sucks is going to be an interestin’ thorn in the side of the SAA PR machine. I hope it’s enough to get some serious reaction.
So lock ‘n load people….post your SAA horror stories here.
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